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Technical Support Standards
- Full Technical Support service during normal working hours i.e. 9am – 5.30pm.
- Computerised logging of all contacts with Technical Support.
- Direct modem link capability for instruments with this facility.
- Out of hours, 365 days a year, emergency helpline for instrument users.
- Service schedules maintained and preventative maintenance visits arranged at your convenience.
- Service Engineer visits to repair faults within 8 working hours or Monday morning if notified of a fault over the weekend.
- Escalation procedure with replacement instrument for any faults found to be non-repairable (replacement instrument will be supplied within 24 hours of the fault diagnosis).
- Comprehensive training and re-training packages available.
- Open management route if you are dissatisfied with any service provided.
- All backed up by our ‘no quibble guarantee’. If you are dissatisfied with the performance of any of our products you may, on return of the product, receive a replacement, alternative or full refund. (Guarantee on instruments valid for 90 days).