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Meeting the Laboratory Needs
Bio-Stat has achieved its success by listening and responding to customer requirements
High Quality Products
Customers can be assured of both a wide choice of products, and also the very best diagnostic products available, as Bio-Stat have a number of manufacturing partners, in the UK and worldwide. If you are dissatisfied with the performance of any of our products you may, on return of the product, receive a replacement, alternative or full refund.
Competitive Pricing
Customers can be assured of cost-effective solutions, without compromising on quality. Special pricing is always available for large or regular purchases and flexible finance options are offered for all system purchases.
Reliable Company With Good Reputation
Bio-Stat is an independent British company dedicated to supplying laboratories with the very best diagnostic products available, together with exceptional customer service. Established in 1983, Bio-Stat has gained an enviable reputation for supplying high quality reagents, controls and systems.
Comprehensive Technical Iinformation
An ever-expanding library of data sheets, comparative data and other technical information is available to customers who wish to gain in-depth knowledge on any of the products.
Timely Delivery
We understand that product availability to the laboratory is critical in order to provide much needed medical information to the clinician. For this reason, Bio-Stat operates a next day delivery service on over 94% of the 2000+ product lines currently stocked.
Simple Ordering Procedures
Many customers choose to consolidate purchases from a number of suppliers to one single supplier – this simplifies ordering procedures and saves time and money. Bio-Stat offers this capability through an extensive product range coupled with various purchase options (e.g. flexible scheduled deliveries, call-off orders).
Responsive Technical Support
Customers are assured of prompt technical support, either by telephone or on-site, from our team of 6 office-based and 7 field-based technical specialists. A full support service operates during normal working hours, with an out-of-hours, 365 days a year, emergency helpline for instrument users.
Ongoing System Support
Instrument down-time is minimised by the maintenance of service schedules and preventative maintenance visits at our 500+ instrument sites. Comprehensive training and re-training packages are also available. If problems do arise, customers are assured of rapid assistance via our out-of-hours, 365 days a year, emergency helpline.
Regular Communication
Our technically-trained Area Managers visit customers, by appointment, on a regular basis. In addition, regular newsletters and mailings ensure that customers are kept informed of new products and special promotions.