profile
Customer Service Standards
Extensive product portfolio
- We are continually expanding our range to offer new innovative products to all areas of pathology.
Next day delivery from UK stock
- Extensive warehouse facilities allow us to keep stocks of many products.
- 95% of all orders are despatched on the day of receipt for next day delivery.
No quibble performance guarantee
- If any product does not perform to your satisfaction, simply call technical services for a full refund.
Flexible scheduled deliveries
- Place a single order for one or more year’s supply saving on time and paperwork.
- Delivery dates and quantities can be on a regular basis, or as required, whichever you prefer.
Batch reservation scheme
- If you need to use the same lot number for a set period of time, or until expiry, we will reserve the required quantity and product and despatch it to you either on a regular basis or as required.
Full technical backup
- Office and field based technical and marketing teams are always on hand to offer product and system support.
- Comprehensive collection of reference data, analyser applications and other technical information.
- 365 days emergency contact number for system support